SHIPPING POLICY

Last updated: September 10, 2026

At ALCE WIN, we work to get your order to you safely and on time.

PROCESSING & DELIVERY

• Processing: 1–3 business days
• U.S. Shipping: 3–7 business days after processing
• International: 7–14 business days after processing
• Tracking: Sent by email once your order ships

Delivery times are estimates and may vary due to carriers, weather, holidays, customs, or other circumstances outside our control.

SHIPPING COSTS

Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping promotions may be offered from time to time.

ADDRESS CHANGES

Please make sure your shipping address is correct before placing your order. Contact hello@alcewin.com immediately if you need to make a change. We cannot guarantee changes after an order enters processing or ships.

LOST OR DELAYED ORDERS

Once an order is shipped, it is handled by the carrier. If your package is delayed, missing, or marked delivered but cannot be located, contact hello@alcewin.com and we'll help determine the next steps.

DAMAGED ORDERS

If your order arrives damaged, contact hello@alcewin.com as soon as possible with your order number and photos of the damaged package and item.

INTERNATIONAL ORDERS

International customers may be responsible for customs duties, import taxes, or other fees charged by their country.

CONTACT

ALCE WIN
1580 Northwest 130th Street
North Miami, FL 33167
United States

hello@alcewin.com

FOR THOSE WHO NEVER STOP WINNING.