Refund policy
Returns & Refunds
At Alce Win., every piece is made to be worn and loved. If something isn't right, we're here to make it right.
Return Window You have 15 days from the date of delivery to request a return.
Eligibility To qualify for a return, items must be:
- Unworn and unused
- In original condition with all tags attached
- Returned in original packaging
- Accompanied by proof of purchase
Items showing signs of wear, washing, damage, or alteration are not eligible.
How to Start a Return Email us at hello@alcewin.com within 15 days of receiving your order. Please do not ship anything back before receiving approval — unauthorized returns may not be accepted.
Once approved, we'll send you return instructions.
Return Address 1580 Northwest 130th Street North Miami, FL 33167 United States